Common Zoom problems and how to fix them

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Mar 08,  · If you do not setup Zoom to join audio automatically, the button in the lower left corner of Zoom will ask you to "Join Audio" with a little up arrow. When I click the "little up arrow" it brings up setting choices, I would sometimes change the settings but always test them and then close the window. May 24,  · To test the computer audio: Click on the arrow next to the mute icon to open the Audio options Select Test Speaker & Microphone Go through the prompts to test the speaker and microphone (either external or via a headset) To see more information, go to the Zoom website Is this answer helpful? View all in IT and Printing FAQs. This option lets you test your audio and video even if you don't have the Zoom desktop client installed. It is a good choice if you plan to host or attend a meeting or webinar through Google Chrome. If you do have the desktop client installed, will open the test meeting in the client, just like it does for a normal meeting or webinar. This option also will let you test your .      

Zoom Video and Audio Not Working? Here’s How to Troubleshoot - USQ helper sites

 

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Hi jmansur! What device are you using? Hey Bri - I have the same issue and I'm on a Mac desktop. Twice now I've tried to initiate zoom meetings and neither time could we hear eachother. None of us are muted and my speaker and mic test worked. Is there a solution to this? I'm having a similar problem, but others can hear me. I can't hear them. The sound test shows no problems.

All other audio on my laptop works fine. I'm using Windows I never did. Works with other people so I'm going with it's some kind of problem on their end like they don't know how to use Zoom and "turn on" their speakers and mic I kinda gave up.

If the sound check works fine, doesn't that prove the speakers and mic are on and operational? And if sound on other apps work, but not Zoom, doesn't that indicate trouble on Zoom's end? Not sure how that's a user problem. I have the same issue and am using Windows 10 on a Toshiba laptop. The Zoom camera, speaker, and microphone test worked, but no audio can be heard by me or my participant during the meeting, even though our microphones are unmuted we can see each other.

Today I was in a meeting, all was working fine, suddenly I could not hear the others and could not tell if they could hear me. JBL Charge 3 for speaker and microphone. Tried changing to my computer's inherent sound devices, no change. Audio tests normal. Disconnected and reconnected and still no sound. Can't find a reason for this behavior. This just started for me as an issue recently. I am on a new Windows 11 Microsoft Surface Pro 8 with updated drivers and operating system.

I'm having the same problem on Mac OS Trying to use the Zoom chatbot is making me want to scream: I can't find my host key, and the bot keeps sending the code I need to get into my profile to an obsolete email address. I have an important meeting tonight, and no way to fix the problem. Thinking of switching to another online meeting service. I have been having the exact same problem on my MacBook with Monterey When setting up my audio, I can hear the test tone through my speakers and I can hear the test playback of what I say in the microphone.

But once I join, I cannot hear anyone else. Nor can they hear me. Others still cannot hear me. Mac OS12 Monterey - Same problem. We can connect and see each other and can use the chat function, but no audio even though we each ran the test and it showed everything is okay. ZOOM - what is your reply?? I found a solution to this that was really a user error, possibly related to a change in Zoom or just me being daft.

Why did I and possibly others repeatedly miss these obvious steps? If you do not setup Zoom to join audio automatically, the button in the lower left corner of Zoom will ask you to "Join Audio" with a little up arrow. When I click the "little up arrow" it brings up setting choices, I would sometimes change the settings but always test them and then close the window. Since my audio was not working in the call, I would retest my settings or try different settings. When I close the that window, I expected to join audio, but looking at the button, it is still prompting me to join audio.

Thus, choosing "Join Audio" then "Join with Computer Audio" is the only way to get audio working reliably. I always choose for them to join automatically when I set it up. Thanks for being the ONE person with an answer that seems legit. I had given up and just kept doing what I was doing.

I'm having exactly the same problem. It's really frustrating. It never used to be an issue until last week. I have to leave and come back again to get my sound working, even though the test worked fine before hand. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting.

Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Audio works on test speaker and microphone but par Audio works on test speaker and microphone but participants can't hear me nor can I hear them.

My tests work fine speaker and mic, but when my participants join, they can't hear me and I can't hear them. All forum topics Previous Topic Next Topic. Bri Zoom Moderator. MLDavis Observer. In response to Bri. In response to pamelalvdiaz. I am having the same problem, did you hear back from support? In response to bmoss In response to MLDavis. SAB1 Observer. Bri do you have a fix for this issue? In response to SAB1. Did you ever hear back from support on this?

Having same issue. Sorry, forgot to say on Windows Lisabe Listener. In response to nitmd. I'm having the same issue on Windows In response to Lisabe CarolKa Observer. In response to jnader. Thank you for this solution! Will give it a try later today. Post Reply. Related Content.

   

 

Zoom - Audio/Video Settings in a Zoom Meeting

    Click Test Speaker. This will play a test tone to see if your speaker is working. · If you are unable to hear the test tone, select a different. To disable audio or video before joining a meeting: Sign in to the Zoom Desktop Client. Click the Home tab. Click Join. Enter the meeting ID or. Tap on "Call using Internet Audio" (iOS) or. "Call via Device Audio" (Android), and at the bottom, you'll see that both your microphone is muted and your video.